VP/HOA Relationship Manager

Posting Date:  04/25/2024
Location:   San Jose, CA
Requisition #:  HBC 24-34
Department:  HOA

*Other locations within California may be considered*

Job Summary:

The VP/HOA Relationship Manager will solicit new business and individual account relationships with an emphasis on homeowner association (HOA) and property managers. Broad knowledge of banking is applied with a specific proficiency and mastery of HOA Specialty Banking. May develop both loan and deposit relationships but does not make credit decisions. The position is responsible for attaining established individual, department, and bank goals through active participation in sales management and officer call programs.

Pay range: Base Compensation is dependent upon role, experience, and skill set: Min- $102,960 /yr Max- $171,600 /yr

Primary Responsibilities:

  • Act as a trusted advisor to prospective clients and conduct due diligence:
    • Interview prospective clients and request specified financial information for loan or credit application.
    • Reinforce the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.
    • Perform pre-qualification assessment and analysis of financial condition and risk of financing requests within framework of bank credit culture and current economic and industry trends.
  • Conduct business development and actively engage in community investment:
    • Engage in business development activities and solicitation of new business in the HOA market and actively involved in instilling and maintaining a positive sales environment through education of the bank’s products and services.
    • Represent the bank in various community, civic, and community reinvestment functions to further enhance the bank’s image and develop additional business.
    • Assist the bank in establishing and maintaining market position in the HOA arena.
    • Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors, and competition.
    • Cross sell Bank products and services, referring customers to appropriate staff as indicated.
    • Directly responsible for meeting annual deposit growth goals assigned by senior management.
  • Mitigate risk and lead with a customer centric focus:
    • Review NSF and overdraft reports for customers assigned within his or her portfolio; approve or decline such exceptions within established lending limits.
    • Respond to inquiries or refer inquiries to the appropriate department or person and exhibit the necessary follow-through with customers and/or staff involved.
    • Consistently apply superior decision-making techniques pertaining to inquiries, approvals, and request as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development
  • Perform all other duties and special projects as assigned.


  • Bachelor’s degree from a four-year college or university or equivalent work experience
  • Five to ten years of relevant work experience
  • Masterful at relationship building and business development with strong influential and decision-making skills.
  • Excellent communication skills with all levels of external and internal clients
  • Proven time management and problem-solving skills with the ability to organize, prioritize, and handle multiple tasks and make necessary decisions within a fast-paced environment.
  • Demonstrates initiative and the ability to work in an autonomous manner.

Compliance Responsibilities:

The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.

Job related laws and regulations include, but are not limited to the following:  Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.

Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.