AVP/Client Services Banking Officer I

Post Date:   04/16/2024
Location:    Palo Alto, CA (on-site only)
Requisition #:    HBC 24-29
Department:   Branch Operations

Job Summary:

The AVP/Client Services Banking Officer I role is a key liaison to deliver clients the outstanding service that our Heritage Bank of Commerce brand is built upon. Utilizing sound judgement and discretion, the AVP will work closely with the Relationship Management team and Operations team in welcoming new business into the bank and managing existing client relationships on a daily basis.

Pay Range: Base Compensation is dependent upon role, experience, and skill set: Min- $28.64/hr Max- $47.73/hr

Primary Responsibilities:

  • Act as a key liaison with clients:
    • Conduct client service activities including handling client requests, completing transfers, assisting with wires, etc.
    • Conduct joint sales calls with Relationship Managers
    • Deliver and provide tier 1 support for basic cash management solutions (basic online banking, ATM/Debit/Credit cards, Mobile Banking, etc.)
    • Deliver and provide tier 2 support for cash management solutions (including but not limited to boarding new account set-ups on the business online banking platform)
    • May manage a portfolio of clients with a focus on retention and service
  • Provide exceptional customer service to all clients, prospective clients and Bank employees, in person, by email, and the phone:
    • Interact and establish rapport with all clients that conduct business in the branch
    • Display outstanding interpersonal skills and maintain a professional image at all times
    • Leverage decision making skills and take ownership of all phases of problem resolution
  • Maintain a superior knowledge of banking operations as it applies to the position:
    • Follow proper procedures to mitigate risk to the bank within assigned approval authority including but not limited to NSF/OD decisions, large deposits, uncollected funds hold, etc.
    • Follow bank policies and banking regulations
    • Complete operations work accurately and efficiently
    • Complete periodic certifications in a timely and accurate manner to audit requirements
  • Conduct customary teller functions when needed
  • Assist clients with new account opening and ensure proper documentation is in compliance with bank policies and procedures
  • May manage direct reports and provide supervisory assistance and guidance:
    • Ensure facility and security issues are managed and escalated as appropriate
    • Review and approve employee time cards as needed
    • Identify subordinates’ abilities and promote applicable training as appropriate
  • Perform all other duties and special projects as assigned


  • Bachelor’s degree from a four-year college or university or equivalent work experience
  • Proven track record of success with 3+ years of related experience
  • Advanced knowledge of Microsoft Word and Excel preferred
  • Effective communication skills in presenting information in one-on-one and small group situations to customers and other employees of the organization
  • Displays a customer focused attitude with the ability to engage customers, build personal connections, and exhibit professionalism
  • Proven time management and problem solving skills with the ability to organize, prioritize, and handle multiple tasks and make necessary decisions within a fast paced environment
  • Demonstrates initiative and the ability to work in an autonomous manner

Compliance Responsibilities:

The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.

Job related laws and regulations include, but are not limited to the following:  Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.

Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.


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