1. Go to https://aka.ms/sspr
  2. Enter your HBC e-mail address and the CAPTCHA code displayed. Then touch Next.
  3. Choose whether you know your network password (to unlock only) or if you forgot your network password (to reset and unlock).
  4. Choose any two methods to verify yourself and complete as instructed on your screen

Your network account is now unlocked!

If you are resetting your password, your new password must contain a minimum of 12 characters, uppercase & lowercase letters, a number, and a special character.