AVP/Branch Administrator

Posting Date:         09/23/22
Location:                TBD
Department:          Branch Operations

An Assistant Vice President/Branch Administrator position is required to be proficient in every aspect of branch operations. Recommends policies, procedures and objectives for banking offices. Ensures branch policies, procedures and best practices are in regulatory compliance and conform to overall institutional policies.

In addition to being proficient in Operations, this position requires exceptional interpersonal skills.  The AVP/Branch Administrator is expected to ensure policies and procedures are followed and provides the oversight to ensure so and additional training necessary to ensure proficiency. This position requires travel within a specified Region.

Provide exceptional customer service to internal and external clients on the phone and in person. Maintain superior knowledge of all areas of operations to resolve customer problems in a timely and satisfactory manner. Display outstanding interpersonal skills and maintain a professional image at all times. Provide oversight on a daily, monthly, quarterly basis to ensure branch operations are compliant with policy, procedures and strategic objectives.  All other duties as assigned.

Ensure exceptional customer service is provided to internal and external clients on the phone and in person. Promote cooperation between all departments of the bank through professional verbal and written communications.  Be a leader in the department and in the branch by setting expectations and exemplify them through high quality work habits.  Ensure proper controls are in place to mitigate risk to the bank. Ensure branches are audit-ready at all times by ensuring bank policies and banking regulations are adhered to on a continuous basis.

Conduct daily reviews of specified reports. Complete periodic certification in a timely and accurate manner to audit requirements. Maintain and utilize the branch employees to complete operations work accurately and efficiently. Review and approve all large deposits, place uncollected funds holds as appropriate. Effectively identify staff abilities and promote applicable training. Perform and complete in a timely manner any special project assigned by the manager.

This job has no supervisory responsibilities; however, during coverage for a Regional OPS Manager, the Regional Branch Administrator will be expected to supervise the staff and handle any performance issues in a timely manner.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for ensuring compliance with all aspects of job related laws and regulations. Responsible for keeping compliance knowledge current by attending compliance related training seminars and/or staff meetings and by reading pertinent compliance related materials. Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Customer Identification Program (CIP); Expedited Funds Availability Act (Reg CC); Reserve requirements (Reg D/Q); Office of Foreign Asset Control (OFAC): Elder Financial Abuse and Financial Privacy laws.

Benefits include competitive salary, bonus plan, medical, dental, group life & long term care insurance, vision care reimbursement, 401(k), and tuition reimbursement program, and a health club allowance.

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