Important Customer Update
Heritage Bank of Commerce is committed to keeping you informed. This page provides up-to-date details regarding the current situation as of {{Current_Date}}.
Last Updated: {{Last_Updated_Date_Time}}
What Happened
On {{Incident_Date}}, Heritage Bank of Commerce identified a {{Brief_Description_of_Issue}}. We recognize how important uninterrupted banking is to you, and we apologize for any inconvenience this may cause.
Who Is Affected
The following accounts or services may be impacted:
- {{Service_or_Region_1}}
- {{Service_or_Region_2}}
- {{Service_or_Region_3}}
If you are uncertain whether you are affected, please contact us or call our support line.
Current Status
As of {{Status_Date_Time}}, our teams are actively {{Brief_Description_of_Ongoing_Actions}}. We estimate that full resolution will occur by {{Estimated_Resolution_Time_or_Date}}.
- Service A: {{Status_Detail_A}}
- Service B: {{Status_Detail_B}}
- Service C: {{Status_Detail_C}}
How We’re Responding
Our dedicated Crisis Response Team is working around the clock to restore normal operations. Key actions include:
- Technical Investigation: Specialist IT personnel are diagnosing and resolving the underlying cause.
- Backup Systems: We have activated backup systems to minimize service interruptions and protect your data.
- Customer Support: A dedicated hotline is available 24/7 to address any concerns or questions.
- Regulatory Compliance: We are coordinating with relevant regulators to ensure all required notifications are made promptly.
Our top priority remains the security of your accounts and the reliability of our services.
What You Should Do
We recommend the following steps to help you navigate this situation:
- Monitor Your Accounts: Regularly review your online banking statements for any unusual activity.
- Use Alternative Channels: If online banking is temporarily unavailable, you can:
- Visit any Heritage Bank branch in person.
- Use our mobile app for basic transactions (subject to current availability).
- Call our 24/7 hotline at 1-800-555-1234.
- Stay Informed: Bookmark this page and check back for real‐time updates. You will also receive email alerts if you are subscribed to our notification list.
- Protect Your Information: Beware of phishing attempts. We will never ask for your full password or account number via email or social media.
Frequently Asked Questions
1. Will my deposits remain safe?
Yes. Heritage Bank of Commerce is FDIC-insured and backed by the full faith and credit of the U.S. Government. Your funds are secure, and you can continue to access them once services are restored.
2. How can I get cash if ATMs are affected?
If local ATMs are unavailable, you can:
- Visit a nearby branch to withdraw cash in person.
- Use a shared network ATM—withdrawal and deposit limits may apply.
- Contact our hotline at 1-800-555-1234 for additional options.
3. Who can I contact for more information?
For immediate assistance, call our dedicated hotline at 1-800-555-1234 or email us at crisis@heritagebankofcommerce.bank. Our Customer Care team is available 24/7.
Additional Resources
For further guidance and support, please refer to:
